Who we are
Learn English with Benjamin (“we”, “us”, or “our”) is an online British English language academy providing private and group English lessons, exam preparation, and professional English training.
Our website address is: https://learnenglishwithbenjamin.com
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email: info@learnenglishwithbenjamin.com
What personal data we collect and why we collect it
We collect and process personal information to deliver our educational services, handle payments, and communicate with our students and visitors.
a) When you make a purchase or booking
We collect your:
- Name and surname
- Email address and phone number
- Billing and (if required) postal address
- Payment information (processed securely through Stripe, PayPal, Apple Pay, or Google Pay – we do not store full card details)
- Purchase history and selected course information
We use this data to process your payment, issue invoices, manage class packs, and communicate with you regarding your lessons.
b) When you complete forms or assessments
We may collect information provided in Google Forms, Tally forms, or Notion forms such as your English level, learning objectives, and availability. This helps us design a personalised learning plan.
c) When you contact us
If you email us or send a WhatsApp message, we collect your contact information and the content of your message to respond appropriately.
d) When you visit our website
We collect anonymous analytics data (via Google Analytics and WooCommerce) to improve site performance and user experience.
This includes your IP address, browser type, time spent on pages, and referring websites.
Cookies may also be used for login sessions, order tracking, and remembering preferences.
How we use your data
We use your personal data for the following purposes:
- To process orders, payments, and bookings
- To create and manage student accounts and class packs
- To send transactional emails (invoices, booking confirmations, and updates)
- To respond to enquiries and provide customer support
- To improve our services, website performance, and user experience
- To comply with tax and accounting obligations
We will never sell or rent your personal data to third parties.
Payment processing
Payments on our site are handled securely through:
- Stripe (cards, Google Pay, Apple Pay)
- PayPal
- Direct bank transfer (Revolut Bank UAB)
These payment processors collect and process your payment information in accordance with their own privacy policies:
We do not store your card numbers or security codes on our servers.
Who we share your data with
We share necessary information only with trusted service providers who help us operate our business:
All third-party providers comply with GDPR and data protection laws.
How long we retain your data
Student and purchase data are retained for up to 6 years for tax and accounting purposes.
Contact form and email correspondence are kept for up to 2 years for customer support.
Cookies remain active for up to 1 year, depending on browser settings.
Analytics data are anonymised and retained for aggregate reporting only.
You may request deletion of your personal data at any time (see below).
Your data protection rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
To exercise these rights, email info@learnenglishwithbenjamin.com.
We may ask for identity verification before processing your request.
Cookies
Our website uses cookies to:
- Enable secure checkout and cart functionality
- Remember your language and login preferences
- Measure website performance and engagement
You can adjust or delete cookies through your browser settings. Disabling cookies may affect some website features.
For full details, see our Cookie Policy
Embedded content from other websites
Lessons, blog posts, or product pages may include embedded content (videos, PDFs, posts, etc.) from other websites.
These sites may collect data about you, use cookies, and monitor your interaction with the embedded content.
Where your data is stored
Data is securely stored in Google Workspace, Notion, and our web hosting servers located within the EU.
We use industry-standard encryption and access controls to protect all personal data.
How we protect your data
We apply the following safeguards:
Regular system updates and malware scans
SSL encryption on all website pages
Secure payment gateways (Stripe, PayPal, Revolut)
Limited staff access to student and payment records
Two-factor authentication (2FA) on admin accounts
Changes to this policy
We may update this Privacy Policy occasionally to reflect legal requirements or improvements in our practices.
The “Last updated” date will always be shown at the top of this page.
Contact information
For any privacy-related concerns or GDPR requests:
Learn English with Benjamin
Email: info@learnenglishwithbenjamin.com
Website: https://learnenglishwithbenjamin.com
